Jobid=6434337cf142 (0.1002)
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Key Responsibilities
Organisational change management and communication
Lead end-to‑to‑end change delivery for strategic initiatives (e.g., digital transformation, operating model redesign, regulatory change, culture programs).
Develop and execute change strategies—including stakeholder analysis, impact assessments, and readiness planning.
Apply recognised methodologies (e.g., Prosci, ADKAR, Kotter) in designing change plans.
Coach leaders and managers
Role model and lead change effectively.
Change Communications
Define and deliver communication approaches that support the successful adoption of change initiatives.
Translate change impacts, milestones, and expectations into clear, targeted messages for different audiences.
Partner with leaders and Internal Communications to ensure consistent, timely, and credible change narratives.
Use feedback and engagement insights to refine messaging and address adoption risks.
Leadership, culture & engagement
Partner with HR and leaders to design programs that improve engagement, employee experience, and retention.
Analyse engagement data and workforce insights to identify trends, risks, and opportunities.
Translate insights into targeted actions and measurable outcomes.
Support cultural transformation aligned to Swift company values, leadership principles and risk, security, and compliance culture.
Insight, Measurement & Governance
Define success measures for change initiatives and track adoption, engagement, and realised business outcomes.
Analyse qualitative and quantitative data to identify trends, risks, and dependencies across the change portfolio.
Provide clear, concise reporting and insight to senior leadership, highlighting progress, risks, and required interventions.
Stakeholder & Communication Management
Build trusted relationships with senior leaders and key stakeholders.
Develop clear and compelling communication strategies that support change adoption.
Facilitate workshops, focus groups, and engagement forums across all levels.
Change Capability building
Establish and evolve change management frameworks, tools, and best practice guidance.
Build organisational change maturity through coaching, training, and capability uplift initiatives.
Act as a centre of expertise for change, supporting leaders and teams to deliver change effectively and consistently.
Skills & Experience
Essential
Extensive experience leading large-scale organisational change and employee engagement initiatives in complex, regulated environments.
Strong, practical understanding of change management approaches, with the ability to adapt methods to fit context and outcomes.
Experience operating within financial services or similarly regulated sectors.
Proven ability to influence and challenge senior leaders, navigating complex stakeholder landscapes.
Strong analytical capability, with experience translating data and insights into actionable decisions.
Excellent communication, facilitation, and presentation skills, with credibility at senior levels.
Desirable
Formal change management certification is considered an asset (e.g. Prosci, ACMP).
Strong project management skills
Experience supporting enterprise transformation programmes spanning technology, operating model, and culture.
Background in technology, operations, strategy, transformation, or organisational development.
Personal Attributes
Strategic and systems-oriented thinker with a pragmatic, delivery-focused mindset.
Resilient and adaptable, comfortable leading through ambiguity and competing priorities.
Empathetic and people-centred, with a strong commitment to improving employee experience.
High integrity, with a strong alignment to risk, conduct, and compliance standards.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility- or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
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