Ampstek
jobid=A.0.1735
Hi Professionals,
Greetings From Ampstek!!
Hope you are high in your spirits. Please stay safe.
Our client is looking for IT Service Desk to join a high-growth organization. If you are interested share you resume Sreeja.j@ampstek.com
Role: IT Service Desk Analyst
Location: Leiden , NL
Duration: Permanent
Job Description
- – 1st line support to all Client Employees and consultants.
- – Create and follow up tickets in ITSM.
- – Troubleshoot from distance or onsite at the physical walk-in desk.
- – Manage communication towards 3rd party vendors for support and RMA.
- – Retail support: remotely manage all Telenet and Base stores all over Belgium.
- – Stage and destage computers.
- – Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot)
- – Database management. (SCCM, AD, Keepass, In-house DB, ..)
- – Manage new demands sent through TIPOS for new employees
- – Basic Microsoft Exchange support, support on terminal servers and VM’s
- – Connectivity: configuration on devices, working together with the network team.
- – Documentation: new procedures & updating existing ones.
- – Staging, configuration, and testing of end-user devices
- – Request fulfillment
- – Starter and leaver process follow up
- – LAN/WLAN Support
Thanks & Regards,
Sreeja
IT Recruiter | Europe & UK
Email – sreeja.j@ampstek.com
Ampstek Services Limited
