Flink

Hub Manager (m/f/d) – Flink – Leiden

Jobid=625437759709915459 (0.0996)

Job Description

  • You own the operational flow of your hub — keeping picking, packing, and delivery running efficiently and to the standard our customers expect;
  • You take charge of all Safety and Compliance topics – regarding food hygiene, labour law compliance, and safety aspects;
  • You report directly to your City Manager, together with 7-10 other Hub Managers;
  • You lead, coach, and develop your Hub leadership team (Shift Leads and Ops Associates+);
  • You take full responsibility for the customer experience in your hub, ensuring orders go out correctly and on time, every time;
  • You recruit, onboard, and train new pickers and riders, making sure they're set up to work efficiently and safely from day one;
  • You manage scheduling for your entire team, ensuring the right coverage at the right times without letting operations slip;
  • You build a culture within your hub where people feel ownership over their work, support each other, and show up motivated;
  • You are hands-on and stay close to the operation — picking, packing, and inbounding are part of your day too.
  • Qualifications

  • You have at least 3 years of experience in an operational role, with a focus on process optimisation and team management;
  • You have experience managing a team, with strong skills in coaching, developing talent, and providing feedback;
  • You are data-driven and understand how to translate KPIs into concrete processes;
  • You’re comfortable in a fast-paced, dynamic environment where priorities shift quickly and efficiency is key;
  • You believe that success is a team effort and enjoy working collaboratively to achieve goals;
  • You are hands-on and picking, packing, and inbounding aren’t beneath you;
  • You are fluent in English; Dutch is a plus;
  • You are available to work full-time.
  • Additional Information

    For this role as a Hub Manager (m/f/d), the starting remuneration is as follows: 

    The base pay for this position is EUR – EUR gross annually for full-time (40 hours per week) for managing 1 hub.

    In addition, Flink offers the following benefits: 

  • Performance-based bonuses every 4 weeks;
  • A scale-up environment where you can learn and develop in a relatively short amount of time;
  • Substantial growth opportunities to, for example, Senior Hub Manager, City Manager, or a role at Flink Headquarters;
  • Trainings at our Headquarters on Operational Excellence and Leadership Capabilities;
  • 10% discount on your own Flink groceries.
  • It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

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