Jobid=56835fa0e957 (0.0379)
We’re hiring: Call Center Manager (m/f/d) – Operations
Leiden | Full-time
Match4Markets is growing, and we’re looking for a Callcenter Manager to lead our European Operations teams.
You’ll manage and develop a team of ~40 call agents and coaches across multiple EU markets, helping them convert incoming leads into high-quality opportunities for our clients.
If you enjoy leading teams, improving performance and building strong processes, this could be the perfect role for you.
What you’ll do
• Lead and coach call agents and team coaches across EU markets
• Improve call quality and lead qualification performance
• Develop training programs, scripts and operational processes
• Monitor team and individual performance
• Work closely with the Team Leader and management on improvements
• Join weekly meetings with the Leads team to optimize lead quality
• Occasionally support calls for the NL and UK markets
What we’re looking for
- Bachelor level (HBO thinking level)
- Strong leadership and coaching skills
- Analytical and results-driven mindset
- Strong communication skills
- Fluent in Dutch and English
- Comfortable working in an international environment
What you get
- Salary starts around depending on age and experience € 4500 + bonus
- International team and European markets
- Opportunity to lead and grow a team of 40+ people
- Office in Leiden
About Match4Markets
Match4Markets is an international lead generation company with 15+ years of experience, connecting consumers with trusted suppliers in the senior products market (stairlifts, mobility scooters, walk-in showers and more).
Interested or know someone who might be?
Apply via LinkedIn or contact us directly to learn more about this opportunity.
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