Your role in a nutshell
As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
Lead & work as part of a successful, engaged team to best meet the needs of our customers
Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
Problem solves effectively & proactively as much as possible using available resources
Communicate effectively & act as a flexible & responsible role model to your team
Ensure development of customer loyalty to further build The Body Shop brand
Meet sales & performance targets
Manage stock; monitor & manage change
Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
Identify & attract high potential candidates & develop current team members to succeed in their goals
Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
What we look for
Experience in a customer facing role, people leadership & team development
Able to meet sales & performance targets with outstanding planning & organizing skills
Ability to work collaboratively within a feedback culture
Experience coaching & developing a successful team
Outstanding leadership & communication skills
Experience using data (KPI’s) to make sound business decisions
Comfortable with Microsoft Office Suite
Flexibility to work across Sunday to Saturday is required
What we offer
Benefits start within your first month
Comprehensive onboarding in your new position
Training hours for you & your team as needed
A 50% discount on regular product & 30% on Gifts
Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
Paid volunteer days – so you can spend time with the causes that matter to you
Ability to make connections with Community Partners to drive local activism
(UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
Ability to offer a real living wage to your Customer Consultants
Opportunities to grow within the Brand
Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
CommercialityCollaborative SkillsLeadershipPersonal ConductPurpose
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