Miltenyi Biotec
jobid=A.0.049
Field Service Engineer BeNeLux – Netherlands (m|f|d)
2 days ago Be among the first 25 applicants
Company Description
For 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to significantly contribute to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 4700 experts from over 50 countries contribute to our sustainable success.
Job Description
- Plans, prepares and documents service visits. As a Field Service Engineer at Miltenyi Biotec, you are in charge of your own calendar and planning.
- Confirms instrument fault/diagnosis, ensures correct spare parts and tools are available, prioritizes, schedules and confirms appointments with customers.
- Performs instrument installation, qualification, preventative maintenance, repair and upgrades. Performs intervention following available documentation/SOP, qualifies instruments following available documentation/SOP, reviews all activities with customers to ensure satisfaction.
- Manages own spare part car stock and measurement tools. Orders spare parts and maintenance kits, performs goods receipt and return to ensure correct stock inventory, performs periodical stock control inventory, ensures all calibrated measurement tools are within specifications.
- Connects and works in close cooperation with customers, sales teams, technical support, field applications support, to ensure customer satisfaction and achieve business objectives. Constantly aligns with internal teams, ensures actions and customer communications serve the business objectives.
- Main territory is The Netherlands with occasional travel to Belgium (you ideally live in the center of the Netherlands).
Qualifications
- Technical background and affinity and a degree in a relevant field (engineering, electrical engineering or related).
- Experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical/mechanical troubleshooting. Flow cytometry and/or laser experience would be an added bonus, though not essential.
- Excellent computer, networking, troubleshooting and communication skills.
- 4 days at customer sites per week and 1 admin day. The job requires daily travel to customer sites located mainly in The Netherlands and occasionally Belgium. Other travel may be requested.
- Fluent in English (Dutch is a plus) and Driving license required.
What we offer
- A modern workplace and exciting opportunities in the development of technologies with a secure future.
- Cross-border intercultural cooperation and short communication channels.
- A collegial corporate culture and flexible working hours enable time management on your terms.
- Personalized employee development program: specialist and personal training courses provided by our training university.
- Diverse corporate benefits about employee health and staff events.
Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for, outlining the reasons you have made this application.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Industries: Biotechnology
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