Ampstek
jobid=A.0.1722
Role: Desktop Support Engineer
Location: Leiden, Netherlands (Onsite)
Fulltime Position
Job Description:
Roles and responsibilities
– 1st line support to all Client Employees and consultants.
– Create and follow up tickets in ITSM.
– Troubleshoot from distance or onsite at the physical walk-in desk.
– Manage communication towards 3rd party vendors for support and RMA.
– Retail support: remotely manage all Telenet and Base stores all over Belgium.
– Stage and destage computers.
– Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot)
– Database management. (SCCM, AD, Keepass, In-house DB,)
– Manage new demands sent through TIPOS for new employees
– Basic Microsoft Exchange support, support on terminal servers and VM’s
– Connectivity: configuration on devices, working together with the network team.
– Documentation: new procedures & updating existing ones.
– Staging, configuration, and testing of end-user devices
– Request fulfillment
– Starter and leaver process follow up
– LAN/WLAN Support
