Customer Service Specialist – PagePersonnel – Leiden

  • Leiden

PagePersonnel

Toegevoegd 23/11/2023

  • Being part of a fun, dynamic and informal team
  • Working in an international and fast-paced environment.
  • Over onze klant

    Our client is a renowned luxury furniture and home decor brand. With a global presence, the brand is continuously expanding and reaching new markets. Because of this, they are currently looking for a new member to be part of their dynamic team. As a Customer Service Specialist, you will be the first point of contact for all major customers, whether they have a request or complaint that needs to be addressed in a quick and efficient manner

    Functieomschrijving

  • Providing guidance, instructions, and assistance to customers.
  • Identifying trends in reported issues, suggesting improvements to processes or systems to reduce recurring problems.
  • Logging, tracking, and prioritising support requests or incidents.
  • Coordinating with other departments or teams to escalate complex issues.
  • Being the first point of contact for the major customers.
  • Profiel

  • Confident, cheerful, and customer-oriented personality.
  • At least 1 year of experience in a similar position as a Customer Service Specialist.
  • Fluency in English is a must; German or Dutch are preferred.
  • Fast thinker and team player.
  • MBO-level working and thinking.
  • Aanbod

  • A monthly salary based on experience (€2500-2750).
  • An attractive pension scheme package.
  • A 13th month.
  • Lunch every Thursday provided by the company, as well as daily snacks and fresh fruits.
  • Lease bike plan as well as travel costs reimbursement.
  • Substantial discounts on the portfolio of products.
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