Customer Service Representative | German – Undutchables Recruitment Agency – Leiden

  • Leiden

Undutchables Recruitment Agency

Customer Service Representative | German

Leiden, reference 2024-01172

Job description

Are you passionate about customer service with at least 2 years of experience? Fluent in German and English? Our client has the perfect role for you!
We are assisting our client in finding a full-time Customer Service Representative for their head office in Leiden, the Netherlands. Key responsibilities are:

  • Inquiries and Quotations: Address customer inquiries, provide quotations, and recommend suitable products/services.
  • Project Management: Handle standard and custom projects efficiently, balancing creativity and communication.
  • Pricing: Develop pricing to meet customer budgets.
  • Order Processing: Oversee orders from entry to delivery, ensuring accuracy and timely completion.
  • After Sales: Manage after-sales support and complaints, working with the sales team to ensure customer satisfaction.
  • Requirements

  • Minimum of 2 years in customer service or sales support.
  • Excellent communication skills in German and English.
  • Proficiency in MS Office (Outlook, Excel, PowerPoint, Word).
  • Understanding of export procedures and documentation.
  • Proactive, detail-oriented, and strong problem-solving skills.
  • Working conditions

  • Competitive salary and annual performance bonus.
  • Laptop and partial remote work options.
  • 25+ holidays, premium-free pension, travel allowance, and birthday celebrations.
  • Learning and development opportunities, including online courses.
  • Health benefits, free fruit, and affordable daily lunch options.
  • Employee discounts on product media items.
  • Salary from: €2700,- Salary to: €2900,-

    Work location


    Company description

    Our client brings smiles with their unique product media solutions! As the European market leader, they offer over 10,000 products and work with top brands. Their head office is in the Netherlands, with facilities in the UK and Poland, serving 15,000 resellers across Europe.
    Join Our Client’s Team in the Dynamic Product Media Industry!

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