Swift
About the Role
Are you someone who is passionate about the Agile way of working, a believer in the need for Swift to further transform and someone living the leadership principles with a true focus on helping people develop?
As Chapter Lead, you will help build a great team of Agile Coaches. You will be responsible for staffing your chapter, building and developing your chapter members, helping them understand and identify their development needs. You will assist in organizing the resource allocation of agile coaches to squads/tribes and orchestrate the performance reviews of chapter members. You will play a pivotal role to adjust agile coaching objectives to the benefit of the business, working as One team with all chapter leads and tribe coaches within Technology Platform and beyond.
A key part of the role will be dedicated to strategic learning and development to continuously assess skills gaps using ongoing skills assessments data analysis. The aim is to develop and implement a structured approach to resource planning and capacity management that aligns talent capabilities with strategic business initiatives.
Key tasks and responsibilities:
Chapter lead (50%)
Create and maintain skill development objectives, and training/development plans for all chapter members
Understand and work with available resources to help fill skills development needs (e.g. HR, Agile Academy, SwiftSmart, online resources, etc.)
Coach & mentor chapter members to identify & share agile best practices and agile engineering practices
Maintain a strong understanding of agile values, practices and principles; stay up-to-date on trends through ongoing self-development & education
Lead Problem Solving Sessions to help chapter members solve common challenges
Promote Frameworks: Ensure chapter members understand and adhere to Swift’s agile frameworks, common practices and governance, such as the Agile Control Framework, OKR, QBR processes
Orchestrate the feedback collection from Tribe Coaches, Squad Members, Product Owners, Peer Agile Coaches, and stakeholders to assess development needs and agree on skills development goals
In collaboration with tribe coaches, set objectives, conduct mid-year review and year-end performance appraisal of chapter members
Work with tribe coaches and agile CoE on coach resource management, e.g. coach to squad assignments and coach recruitment needs
In collaboration with tribe coaches and agile CoE, recruit, select and on-board new agile coaches with relevant skills and experience to meet the needs of Tribes and Squads
Standard management administrative actions for chapter members (e.g. holiday requests, timesheet approvals, access requests, etc.)
Strategic Learning and Development and Skills (50%)
Analyze Skills Gaps : Continuously assess skills gaps using ongoing skills assessments data analysis to build strategic L&D roadmaps that ensure a highly skilled workforce capable of meeting our strategic goals
Collaborate Across Teams : Work closely with internal stakeholders, including HR Business Partners, the Skills team, Technology Platform leadership, and the Change Management team, to understand training needs and deliver impactful solutions
Promote a Skills-First Mindset : Lead initiatives focused on closing critical skills gaps and promoting a development-first approach to workforce planning
Stay Ahead of Trends : Keep abreast of the latest L&D trends and innovations, applying this knowledge to enhance our learning programs and provide tailored solutions
Cultural Transformation
Drive Learning Culture: Champion the adoption of new learning approaches that support a culture of continuous development. Act as a change agent to embed a strong learning culture across the Technology Platform division
Create Learning Awareness: Lead efforts to promote and increase awareness of learning opportunities, ensuring that employees are engaged and motivated to participate in development activities
Measuring Impact
Track and Report Metrics: Together with the L&D coordinator(s), define, monitor, and report on key metrics that demonstrate the impact of L&D programs on upskilling, reskilling, and overall employee engagement and satisfaction
Continuous Improvement: Continuously evaluate and refine training programs based on feedback and data, ensuring they remain high quality, relevant, and aligned with business goals
Value realization: Maximize the value of existing online learning investments by ensuring they are fully utilized and aligned with learning objectives
To excel in this role, you should bring:
8-10 years of professional experience – at least 5 years in Agile Coaching / Scrum Master / Product Owner position
Leadership experience is a plus (management or team leadership)
You are an ambassador of the agile culture. With the following strong emphasis for this role:
You lead by example, are an inspiration and show energy & passion
You achieve results by empowering and giving people responsibility while coaching them
You stimulate coaches to perform at their best, to support tribe or transformation objectives
Advanced certifications or specialized training in coaching and facilitations techniques and methodologies
Understanding of the Agile frameworks: Proficiency in Scrum, Kanban and DevOps practices
Certifications (Scrum and Kanban, SAFe, ICAgile) is ideal
Background in engineering, IT development, testing is a strong asset. Some technical knowledge is required to understand the needs from the business and translate technical roadmaps into up/reskilling programs and/or talent pipelines
Strong analytical and data skills, with the ability to assess skills gaps and translate them into strategic L&D initiatives, drive decisions and measure the effectiveness of L&D initiatives
Excellent collaboration skills, with the ability to influence and build strong relationships with stakeholders at all levels
A passion for continuous learning, staying updated with industry trends, and applying innovative approaches to drive development. Knowledge of digital transformation strategies and how they impact learning and development
Change Management: Experience with change management principles to support agile transitions and continuous improvement
Innovation and Creativity: Capacity to develop innovative learning solutions and creative approaches to skill development
Vendor Management: Experience managing relationships with external training providers or vendors
Experience in workforce planning and resource management, and Learning Management Systems (LMS) with the ability to align talent capabilities with strategic priorities and deliver implementation and tracking
A proactive, results-oriented mindset, with the drive to make a tangible impact on the business through effective learning and development strategies
Strong project management and multi-tasking skills
Excellent English oral and written communication skills
Proficient in MS Excel, Word, PowerPoint, and Teams
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.
